Shipping, Return and Tracking
Shipping：
We’re thrilled to offer free standard shipping across the U.S. for all orders over $70—yay! 🎉 For orders under $70, a small shipping fee will be applied at checkout.
Once your order is on its way, we’ll send you a confirmation email with tracking details so you can follow its journey to you. Processing takes 1-2 business days, and delivery typically takes 3-7 business days depending on where you are. (Psst… holidays, natural disasters, or pandemics might add a little extra time—thanks for your patience!)
Have any questions about your order? Our friendly customer support team is always here to help. Thanks for choosing us—we can’t wait for you to enjoy your goodies! 😊📦✨
Tracking your order:
You’ll get a confirmation email and/or a text (if you added your phone number) with your tracking ID and a link to follow your package’s journey—how exciting! 🎉 Just a heads-up, it might take 1 to 3 working days for the tracking info to update, so hang tight and keep an eye on our Tracking Page for updates! 😊📦
Wrong address disclaimer:
It’s super important to double-check that your shipping address is correct when placing your order. We work hard to process and ship your items quickly, but if you notice a mistake, don’t worry! There’s a small window to fix it. Just reach out to us right away at 018World@018nails.com, and we’ll do our best to help update your address. 💕
Returns:
✨We accept returns for any unworn items within 30 days after you receive the items( excluding custom-made products), We’re happy to help! Whether you chose the wrong size or simply don’t love it. Jus ensure that the items are in their original condition and returned in their original packaging.🥰
Once we receive your returned items, a refund will be processed within 5-7 business days. For any questions or assistance with returns, please contact our customer support team. Thank you for your understanding!
Cancellation:
Changed your mind? No worries! You can cancel your order within 24 hours of placing it—easy peasy. 😊 Once your cancellation is processed, please allow 3-5 business days for the refund to make its way back to your original form of payment. If you have any questions, we’re here to help—just reach out! 💌
Lost/Stolen Packages:
